Frequently Asked Questions

First, check your thermostat and circuit breaker. If the issue persists, contact us immediately for professional diagnosis and repair.

Yes, we offer regular HVAC maintenance plans designed to keep your system running efficiently year-round. Our service includes routine inspections, system cleaning, performance checks, and early detection of potential issues before they become costly repairs. Regular maintenance helps extend the lifespan of your equipment, improve energy efficiency, and ensure consistent indoor comfort. We provide flexible plans for both residential and commercial properties and can tailor a schedule based on your specific needs. To learn more or get started, feel free to contact us — our team will be happy to assist you.

For most NYC homes, we recommend checking your HVAC filter every 30 days and replacing it every 1-3 months, depending on the filter type and your living conditions. Standard 1-inch fiberglass or pleated filters typically need monthly replacement, while higher-MERV pleated filters (MERV 8-13) can last up to 90 days. You should change filters more frequently – every 3-4 weeks – if you have pets, run your system heavily during Brooklyn summers or Manhattan winters, live near construction, or suffer from allergies. A clogged filter restricts airflow, forces your blower motor to work harder, spikes energy bills, and shortens the lifespan of your compressor. Good news: filter swaps are a DIY job – no technician required. If you’re unsure which MERV rating fits your system, we’re happy to advise during your next service visit.

At minimum, your HVAC system should be professionally serviced once per year – ideally twice for central air and heat pump systems. In New York, the smart schedule is a spring tune-up before cooling season (April-May) and a fall inspection before heating season (September-October). During a full tune-up, our licensed technicians check refrigerant charge and pressures, inspect electrical connections, clean the condenser and evaporator coils, test blower performance, measure airflow, verify thermostat calibration, and look for early signs of moisture, mold, or refrigerant leaks. Mini-split systems installed in Brooklyn brownstones, Manhattan condos, or Queens multi-family homes especially benefit from annual deep cleaning – coastal humidity and NYC dust accelerate buildup on coils and blower wheels. Regular maintenance doesn’t just prevent expensive breakdowns in July heat waves or January cold snaps – it protects your manufacturer’s warranty and can extend system life by 5-10 years.

We keep billing simple and transparent for every client across NYC and Long Island. Prime Air Group accepts cash, Zelle, personal and business checks, and wire transfers. For commercial clients, property managers, and multi-unit residential buildings in Manhattan, Brooklyn, and Queens, we offer invoicing with standard net terms on approved accounts.

Every job – whether a single mini-split repair or a full central air installation – comes with a written estimate and an itemized invoice, so you always know exactly what you’re paying for. No hidden fees, no surprise charges after the work begins. If you have questions about payment timing, progress billing on larger installs, or documentation for co-op board approvals, just ask when we schedule your visit.

Plan for about one hour on-site, though timing depends on the scope of work. A straightforward mini-split replacement in a Brooklyn apartment may take 30-45 minutes, while a full central air install in a Manhattan townhouse or a commercial HVAC project in Queens can run 90 minutes or more.

During the visit, our estimator measures the space, reviews existing ductwork and electrical capacity, performs load calculations, assesses access and line-set routing, and walks through your comfort priorities.

To keep things moving, we strongly recommend that all decision-makers be present – homeowners, spouses, landlords, or property managers – so we can answer questions in real time, confirm equipment placement, and finalize scope without follow-up delays. For co-op and condo owners, we can also prepare documentation your building may require for work permits or board approval.

Yes. We provide in-person estimates with a clear scope of work, options, and a detailed price

breakdown.

Yes. Most urgent repairs can be scheduled same day or within 48–72 hours, depending on

availability. During peak summer demand, response times may be slightly longer.

We service mini-split systems and central air systems (residential and commercial). If you’re not

sure what you have, send a photo and we’ll confirm quickly.

Yes, our technicians are trained to service and repair all major HVAC and air conditioning brands, including residential and commercial systems.

Pricing depends on the type of service, system size, complexity of the job, and required parts. We always provide transparent pricing and explain all costs before starting any work.

Yes, we provide 24/7 emergency HVAC repair services to keep your home or business comfortable year-round.

In most cases, we can dispatch a technician the same day. Emergency HVAC services are available for urgent heating or cooling issues.

Yes, we offer affordable maintenance plans for both residential and commercial customers, helping extend system lifespan and prevent costly breakdowns.

Regular maintenance improves system efficiency, reduces strain on components, and helps your HVAC system use less energy, lowering monthly utility bills.

A standard AC maintenance service includes system inspection, filter replacement, coil cleaning, refrigerant level check, and performance testing.

We recommend scheduling HVAC maintenance at least twice a year—once before the cooling season and once before the heating season—to ensure optimal performance.

Emergency or after-hours services may include an additional fee. We always inform you of any extra charges before dispatching a technician.

We accept cash, credit and debit cards, and other convenient payment options. Payment details are discussed upfront for your convenience.

Yes, we offer free estimates for most HVAC repairs and all new installation projects in Brooklyn. There are no hidden fees or obligations.